All returns must have an approved RMA number. In order to request it, please email a request to firstname.lastname@example.org . Make sure to include Invoice number, items being returned, reason for returning, and whether you'd like a store credit or an exchange.
All the returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if LLP applicable, store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
We give our customers 30 business days from the shipping receipt of the item(s) to return back to us. The Customer is responsible for the shipping charge to ship the return back. Order # and customer contact information must be included with return inside box, for better service.
If the return is caused by manufacture defect or in the case that a customer has received incorrect item(s), we will be fully responsible for the mistake. Please contact Customer Service to request a return label to be sent to you via email.
Need to make an exchange? Due to our constant changing availability, we do not offer product exchanges. If you would like to make an exchange, follow our returns process and you will be issued store credit via online gift card to repurchase desired exchange item.
The following items are NON-RETURNABLE under any circumstance:
If any of the above mentioned items are returned, no refund or exchange will be processed. The customer will be responsible for any and all shipping charges that go into recovering the merchandise.
Online store credit can only be used at our website. We are unable to transfer this to another person or account. Any purchase amounts that exceed the value of the store credit or gift card will require an additional method of payment for remaining balance due.
For packages refused by customers, there may be additional shipping cost charged by carrier.
The package must be returned with the original packaging. Any item(s) that are returned w/o original package will be refused; all the return of used condition will not be accepted and will be refused. Please do not use shoe box as shipping package as we can not accept a return in this manner.
NOTE: DUE TO HEALTH RESTRICTIONS, WE CANNOT ACCEPT RETURNS FOR ANY HOSIERY, SWIMSUIT OR INTIMATE APPAREL ITEMS. ALL SALES ARE FINAL.
NOTE: WE CANNOT ACCEPT RETURNS FOR CLEARANCE ITEMS, ACCESSORIES. ALL SALES ARE FINAL.
1000 S Easton Rd. STE 108, Wyncote, PA 19095