Frequently Asked Questions

I'm having problems with my credit card while trying to shop on line, why? There could be several reasons for this. The most common reason is that the billing address you entered for your purchase does not match the billing address that is displayed on your credit card monthly statement. If the two addresses do not match, then your credit card will be denied or your order will be cancelled in our processing phase.

Will I receive a confirmation of my online order? Certainly, you will receive an automatic online confirmation but please make sure that you submit the correct email address. If for a particular reason you don¹t receive the confirmation you can contact our online service customer at 866-235-0091 from M F 9:30 am - 5:00 p.m.

How can I verify the status of my order and who can answer questions regarding my order? If you have any questions regarding your online order, call our customer service at 866-235-0091 or use our Online Chat System Mon-Fri , from 10AM to 12PM EST . Always have your order reference number for quick and efficient service

How long does it take to receive my online order? Our online orders are shipped via USPS and take approximately 3 to 10 business days to arrive from date of order.

Is my personal information kept private? How is it being used? We use a secure server to ensure privacy for all information entered.  We are partnered with Cart32, a leader in online shopping cart technology, and all private data is handled through their secure servers.

Do all of your shoes come in half sizes? No, to verify if a specific shoe is available in a half size, go to "shop on line" and select the desired size and category. If the shoe does not appear in the results box, then it is not available.

What are European Sizes?

Womens Sizes

European	U.S. Size
36	6
37	7
38	8
39	9
40	10
41	11

I received my shoes but they do not fit! Can I exchange them for a different size? At the present time, we cannot offer exchanges for your returned merchandise. We suggest that you follow the return procedures for unwanted merchandise and simultaneously place a new order for the replacement merchandise through barefeetshoes.com. This will allow us to transact your replacement request quickly and securely. Please be assured, we will process your return immediately upon receipt, crediting your account as necessary.

What is Bare Feet Shoes return policy?

Online Return Policy

We do not offer credit card refund.

If you are not satisfied with your item and need to return the shipment for website store credit or exchange, please note the following:

The return must be made within 7 days of receiving your order.
The shoes and the shoebox must be in original "new" condition or the return will not be allowed.
Contact Customer Service for instructions on printing a return shipment label.
State reason for returning merchandise.
Only the cost of the shoes will be refunded to your account, shipping costs are non-refundable.
Note:

- Worn merchandise is not eligible for refund or exchange.

- You are responsible for the shipping cost of the merchandise returned.

How long does the return process take?

Please allow one to three days for website store credit after we received your returned merchandise.  For exchanges, allow four to seven days depending on inventory.

 

Can I place an order online if I am outside the United States? Yes.  By using the International checkout option, you will be able to order from our store.  This is made possible by our partnership with iShop USA.  For more information please see the iShop USA Freqently Asked Questions.   

I purchased a pair of shoes online. Will I be able to return them or exchange them at one of the Bare Feet Shoes retail stores? No. All merchandise must be returned to the location of the original purchase. barefeeetshoes.com will gladly accept returns for products originally purchased at barefeetshoes.com only. Please refer to our return policy.

Can I cancel an order once it has been placed? Orders can only be cancelled by barefeetshoes.com Customer Service once it has been placed. You must call 1-866-235-0091 to see if the order can be cancelled. Please be aware that Customer Service is available Monday to Friday, between 9:30 a.m. and 5:00 p.m. EST. Keep in mind that the longer you wait to cancel your order, the greater the chance the order has passed through to the warehouse, and your order will have to be shipped. You will then have to return the merchandise for a refund.

What should I do if I receive something other than what I ordered? Please contact our customer support team and we will do our best to resolve the situation. If a mistake is made on our part, we will arrange to have return shipment paid for as part of the order correction process.

Do not see your question? Please feel free to contact us by phone toll free at 866-235-0091 or Click on the "Contact Us" link below to fill in your query form and we would be happy to assist you.